Customer Service Advisor

Were recruiting for Customer Service representatives. Career progression and flexible shifts available.

Customer Service Benefits

Full training will be provided to prepare you for this role.

Customer Service pay

21,000 per annum

Customer Service Role

• You will be engaging in discussions with our clients about their issues, and you will need to be able to record, document all information in real time on our case management systems.
• As a Client Care Co-ordinator, you will undertake industry leading training to provide you with a detailed understanding of our key performance requirements and system and document management across multiple platforms.
• Your IT skills will need to be robust, as you will be working between various Microsoft, CRM, and bespoke software platforms.
• Being responsible for your own portfolio of cases, you will provide pro-active case management through inbound and outbound calls to maintain regular contact with our clients and therapists.
• Perform the administrative activities required daily in order to ensure that all service levels are achieved, and cases are kept up to date.
• Obtain information from all relevant sources, to enable high quality management of your cases and where appropriate the cases of your colleagues.