Payments Advisor

At Bridgewater Finance Group we have a singular goal of being 'here to help', offering easy to understand advice and ethical solutions to individuals in debt. With a focus on expertise, integrity, and respect we put our customers and people at the heart of everything we do.

We are looking for a Payments Advisor to join our payments team within our operations department. The role includes managing a book of existing clients ensuring payments are made in line with their chosen debt solution.

In this role, we are looking for someone with experience in a customer service call centre environment, Debt Management or Insolvency experience is preferred but not essential. An understanding of vulnerable customer needs and be able to sensitively handle challenging calls is essential.

Benefits of the Payments Advisor:

• Permanent contract from day 1.
• Great basic salary dependant on experience - £24,000 - £26,000.
• Plus monthly performance bonus £400 - £800
• Relaxed dress code.
• 28 days of annual leave (including paid Bank Holidays).
• Referral scheme.
• Promotion opportunities - as early as 6 months.
• The opportunity to undertake industry qualifications.
• Excellent City Centre location - modern office, onsite canteen, and Starbucks.
• Great culture - team socials, Summer & Christmas parties, charity support.
• Employee Health Assured Program -24/7 confidential support and online health portal.

Duties of the Payments Advisor:

• Recovering customer payments via telephone and written communications.
• Showing empathy to vulnerable customers and setting up repayment arrangements.
• Following rules and guidelines set by the company and its regulators.
• General administration duties.

The Successful Applicant for the Payment Advisor role

The successful Payment Advisor candidate will:

• Have a background in debt collection
• Able to speak to customers regarding payments
• Have excellent communication skills
• Have a professional/confident telephone manner
• Strong objection handling