Key Responsibilities:
Customer Interaction:
- Respond to customer inquiries via phone, email, chat, and social media.
- Provide accurate and comprehensive information using the appropriate tools.
- Resolve customer issues by identifying problems and determining the best solutions.
Customer Support:
- Maintain and update customer records.
- Follow up with customers promptly to ensure their issues are resolved.
Problem Resolution:
- Identify and assess customers' needs to ensure satisfaction.
- Escalate unresolved issues to the appropriate internal teams.
Product Knowledge:
- Stay current on product knowledge and company policies.
- Inform customers about new products and services.
Team Collaboration:
- Work closely with other teams to ensure a seamless customer experience.
- Share feedback and suggestions to improve customer experience and workflow efficiency.
Requirements:
Education and Experience:
- GCSEs or equivalent; further education preferred.
- Previous customer service experience is beneficial but not required.
Skills and Abilities:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficient in using customer service software and tools.
- Patience, empathy, and a positive attitude.
Additional Requirements:
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Ability to handle stressful situations and remain calm under pressure.
- Commitment to continuous learning and development.
Benefits:
- Competitive salary and performance bonuses.
- Health and wellness benefits.
- Retirement savings plan.
- Paid time off and holiday pay.
- Employee discounts.
- Ongoing training and professional development.
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.