Customer Service Advisor

Role Overview

We have an exciting opportunity for an experienced Customer Service Advisor to join The Hub Property Services team.
The job purpose is to answer inbound telephone calls from residential tenants, reporting repairs and estate related matters; to plan, instruct and administer property compliance servicing, certification and remedial works for residential, commercial and agricultural properties for Savills Rural & Projects Division. This job will also include other property management administrative duties.

Key Responsibilities

• Answering and handling external inbound calls for reactive repairs and estate related matters.
• Instruction & administration of reactive repairs.
• Assessing property compliance requirements.
• Instructing and liaising with contractors for property compliance servicing and certification to be completed to agreed dates.
• Building relationships with property managers and suppliers/contractors to ensure excellent communication and team work.
• Assess and record documents and property compliance certification/surveys (full training will be given).
• Scanning and loading documents on to property management systems.
• Updating file notes within the property database.
• Electronic invoice processing.
• Working with tenants & contractors to ensure they can gain access to properties in a timely way.
• Manage databases and spreadsheets.
• Proactive file management.
• General administration and sorting of documentation.
• Carry out quality assurance checks and auditing of data as required.
• Ensure all members of the team are aware of deadlines in a timely manner and assist with compilation of reports.
This is not an exhaustive list, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. 

Key Skills

• Excellent interpersonal, organisational and communications skills.
• Self-starter and self-motivated – competent to work on your own and as part of a team and contribute to the overall goals of the department.
• Able to assimilate information quickly and identify errors in submissions.
• Competent in dealing with clients, contractors, tenants and property occupiers.
• Able to work well within a team environment.
• Excellent data administration skills using MS Office package.
• Intermediate level of technical ability with MS Excel.
• Good written and spoken English.
• Competent in property database entry.
• Experience of property compliance certification (Desirable).
• Knowledge of CDM 2015 (Desirable).
• Numerate and literate.
• Qualification in Property/Facilities Management (Desirable).
• Experience in property management (Desirable).

Team Overview

The team has 21 members, made up of a Head of Property Services, Operations Manager, 2 service delivery managers, a Deputy Service Delivery Manager, a data analyst and 15 Customer Service Advisors all based in the Peterborough office.

Find out more about Savills offer

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.
Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.