Customer Service Advisor

Location: Stoke
Hours: Full time
Salary: Competitive
Contract: Permanent
Are you ready to infuse your enthusiasm into a role that makes a difference? 
Picture this: a dynamic team, a global brand, and a purpose that revolves around crafting a better future. 
At Portmeirion Group, we're not just creating products; we're creating connections, stories, and experiences that resonate for generations. 
We're looking for a driven and enthusiastic Customer Service Advisor to join the team. If you're passionate about our purpose and values, and you're excited to contribute to a positive customer experience, this role might be perfect for you.
Welcome to a role where your energy, creativity, and dedication will take centre stage. As a Customer Service Advisor, you'll be an essential link in our mission to build a legacy that's rooted in heritage, family values, and a commitment to excellence. Get ready to ignite your passion and become part of something truly remarkable.
You will play a pivotal role in ensuring exceptional Customer Service. You'll process orders and documentation accurately and promptly while also building strong relationships, and creating seamless links between us and our valued customers.
To be part of our exciting journey, please click on the link to be directed to upload your CV.
See our websites for our company profile.
Portmeirion Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Why work for us
We believe that our people are our greatest asset and the Group’s success is directly related to the effectiveness of our people.  We want people to join our team who are as passionate as we are about our six wonderful brands, our products, and our heritage and share the same values.
Portmeirion Group has heritage and family at our core. We have a responsibility to our employees, customers, communities and the people that bring our products into their homes, and we work hard to reflect this in everything we do.
Our business and brands have a global footprint and strong history. They are grounded in family values, craft, and a commitment to making beautiful products that bring people together and are passed from generation to generation. We operate with integrity, decency, honesty, positivity and inclusion. We use our talent for innovation and creativity to solve challenges and explore how we can become custodians of the future. 
We build our global business in a way that evolves this heritage to safeguard the next generation; Combining the best of the past with today’s innovations and designs to make our business as good as it possibly can be and create a positive legacy for the future. For our employees, communities, customers and the planet.
We are very proud of our Platinum Investors in People accreditation which demonstrates our commitment to leading, supporting and improving our teams.  We also encourage, reward and embrace new ideas generated by our talented teams; we believe that everyone can and should have the opportunity to reach their potential with us as we work together to ‘Craft a better future’
You may have experience in the following: Customer Service Advisor, Customer Support Representative, Customer Care Advisor, Client Service Advisor, Customer Relations Advisor, Customer Assistance Representative, Customer Service Executive, Customer Support Specialist, Customer Service Representative, Customer Service Coordinator, etc.
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