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Job Overview
From colleagues to customers, people are at the heart of everything we do at LKQ Euro Car Parts. Our Customer Service Advisors listen to our customers to understand their concerns and resolve them efficiently.
Your hands may be full in this role, so the ability to multi task is essential! This is a fantastic starting point at LKQ Euro Car Parts and a great way to have an overview of the entire business. We encourage internal progression, so with this role the opportunities are endless.
This is a hybrid role meaning that some days you will be working at head office and some days you will be working from home.
Why work for LKQ
We prioritise our people, believing they are the foundation of our success. With our Colleague Promise, our people focused initiatives and other benefits, we foster an inclusive work environment where everyone can be truly themselves. Flexible working options promote a healthy work life balance, and we're committed to your career growth with various training and development opportunities ensuring you can thrive within the business. If you're passionate, committed, and driven to excel, we want you in our team.
Key Responsibilities
- Providing first class service to customers via our web platforms
- Handling daily enquiries/complaints from customers and branches over the phone, chat and email
- Increasing customer satisfaction and retention
- Improving website conversion through effective parts identification first time
- Taking orders from customers over the phone when needed
- Ensuring all customer contacts are logged in the system
- Making the customer top priority at all times.
Skills and Experience
- Customer service experience
- Strong phone handling skills and active listening
- Ability to adapt to different types of characters
- Experience working in a fast paced environment
What we offer
- Pension
- 22 days annual leave
- Hapi benefits retail discount
- Staff discount
- Genuine career progression
- Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support
LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future. If you want to start your career with LKQ Euro Car Parts apply now.
