Customer Service Advisor

Paying up to £24k + Benefits - Based in central Rochdale, our client is a highly successful manufacturing business that are seeking a Customer Service Advisor to join their busy Customer Service team. This job opportunity will be office-based working 9:00am to 5:00pm Monday to Friday.

THE JOB

Reporting the Customer Service Manager, as Customer Service Advisor your job will be to provide a positive customer experience by offering excellent Customer Service and enhancing relationships with customers.

Your day-to-day responsibilities will include:

• Responding to customer enquiries in a timely and accurate manner, via phone, email, and web chat
• Identifying customer needs and helping customers to use specific features
• Ensuring all customer returns and replacements are logged with detailed information
• Analysing and the reporting of faulty products
• Updating the databases with information about technical issues and useful conversations with customers
• Monitoring customer complaints on social media and reaching out to provide assistance
• Assisting customers with product features and functionality
• Sharing product feature information and effectively working with other team members
• Following up all customer enquiries to ensure all issues are resolved
• Gathering customer feedback and sharing this information with the product and marketing teams
• Improving customer loyalty by offering excellent Customer Service

THE PERSON

The ideal Customer Service Advisor will have some experience of working in a similar role.

Other requirements include:

• Excellent communication and problem-solving skills
• Complaint handling experience
• Experience in using Freshdesk software and remote support tools
• Multi-tasking ability
• Patience when handling tough customer enquiries

THE BENEFITS

• Flexible Working Opportunities
• 22 days holiday + the bank holidays (with the option to WFH during the bank holidays to gain additional days leave of your choice)
• Pension 3% employer, 5% employee
• 50% Employee Discount
• Healthcare & Wellbeing Programme
• Company Sick Pay
• Free, On-site Parking
• Death in Service Scheme
• Bereavement Leave & Pay

Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship.