Customer Service Advisor

Salford City Council

Salford Civic Centre

Chorley Road

Swinton

Salford

M27 5DA

Customer Service Advisor

Grade: 2B, £11,164 – £11,944

Working hours: 16 hours per week

Contract type: Fixed term to December 2024

Location: Civic Centre, Swinton

Closing Date: 22nd March 2024, 23:59

About us

Salford has changed and is continuing to change: at the heart of our approach are ambitious plans to transform Salford into a modern global city where we can all make a real difference to the lives of Salford people. As a people centred and values’ based organisation Salford really is a great place to work. With a positive permission culture and can do approach, we embrace innovation and encourage performance.

We currently have a vacancy within our team to enable us to continue to build on our success and also bring new experience, knowledge and ideas into the team.

About you

Your style and approach will reflect our values: you will be passionate about what you do always striving to improve things; valuing and respecting others’ contribution, you will work together to deliver a better service; you will take pride in always getting things right first time and learn from when things do go wrong; you will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference.

You will have excellent communication skills and will be able to manage customer expectations, providing excellent Customer Service. You will be able to work under pressure in a busy service, managing multiple demands and prioritising your workload to ensure that you meet deadlines.

About the role

You will be the first point of contact for customers for Salford Home Search, the local authority’s housing register for social housing. Contact is primarily over the phone and by e-mail but you will be required to undertake some face to face registrations.

The role will involve checking new on-line registrations and changes in circumstances for existing applications for accuracy, and contacting customers where further information or clarification is needed.

You will respond to enquiries from customers over the phone and by e-mail about their applications. You will be part of the Housing Options Service and will support Homelessness Prevention Officers to resolve housing issues by ensuring the accurate and efficient service delivery of Salford Home Search.

Why work for #TeamSalford? | greater jobs

About your benefits

You will be welcomed into a friendly environment where your personal and professional development will be encouraged and you will have the opportunity to work and grow in a values based organisation where people are at the heart of everything we do. We promote a positive permission culture, empowering you to make a difference. Your opinions matter to us and you will have the opportunity to shape how we do things through our Salford 100 employee group and our employee led redesign approach. Your work-life balance and wellbeing are important to us so you will have access to a range of benefits including flexible working, green travel, pension and salary sacrifice schemes. In addition to this we offer a range of health and wellbeing options to suit your needs.

Continuous service commitment

New employees can now keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others.

Diversity and Inclusion

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer and a Stonewall Diversity Champion. We understand how hard it can be to combine caring for a loved one with work so we aim to provide support and flexibility to balance family and caring responsibilities with work https://greater.jobs/content/9189/diversity-and-inclusion

Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr .

£11,164

temporary

part time