Customer Service Advisor

Reporting to: Customer Support Team Leader

Hours: 37.5 hours per week, shifts between 8am and 7pm, Mon-Fri. One Saturday shift per month (10:30am to 15:30pm)

Salary range: £23,100 + Bonus

Who are we?

PassMeFast is a nationwide intensive driving course agent, helping over 100,000 learners start their journey to passing their test since 2016. We believe we are the faster route to driving, offering a swifter way for learners to drive by fast-tracking theory and practical tests and organising lessons to finish just ahead of a student agreed test date. Our unique business model offers a platform to connect both DVSA-approved ADIs (Approved Driving Instructors) and learners, creating a new way of teaching and learning to drive. We are the biggest intensive driving course agent in the UK, built to offer a fast, premium, credible driving experience transforming learners of all skill levels into safe, confident drivers.

What's the role?

The core purpose of this role is to provide excellent support to our customers, both on the phone and through our ticket system too. Whether it's helping our customers use their portal, talking them through next steps (and wishing them good luck on their driving test!) or helping when things don't quite go to plan, you'd be on hand to get them on track.

Who we're looking for:

• Clear communicator: both written and verbal. Understanding of when to adapt communication style to suit different customers
• Ability to think quickly and logically to resolve queries
• Positive, helpful and empathetic attitude
• Ability to multi-task between systems and ongoing interactions
• Strong work-ethic and ability to work in a team to meet targets and live by our core values

So, is this you?

We are looking for a talented individual to join our 70 strong office in Media City quickly, and an immediate start would be ideal! If you are an excellent communicator who enjoys problem-solving and making someone's day, we want to speak to you!

And finally, where can you find us?

We are based in MediaCityUK in our newly-refurbished and spacious offices in Blue Tower. We provide breakfast each day and with regular office-based rewards and incentives; there is always that something extra up for grabs! You will receive 25 days holiday each year (as well as the usual Bank Holidays) plus your birthday day off. We offer Life Insurrance, access to a free virtual GP service, access to discounted parking and Perkbox, offering further discounts and monthly vouchers too!

Job Types: Full-time, Permanent

Pay: From £23,100.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Sick pay
• Transport links

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Salford: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Contact Centre: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person