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Form of work
SalaryCustomer Service Advisor
Location: Hybrid working. 3 days a week in the Basingstoke office and two days home working.
Salary: £22,308
Role: Full time. The position commences on a fixed term contract with potential that the role could become permanent.
Hours: 9am – 5:30pm (Monday to Friday)
This is a rewarding role in a supportive and quality focused office environment. You will play a key role in providing a pro-active customer focused service to customers and clients. You should have a polite and friendly telephone manner with good IT and administration skills.
Applicants should meet the following criteria:
- Strong Customer Service skills
- Happy working in a busy role where you will be making calls throughout the day
- Good IT Skills – Word, Excel etc.
- A team player
- Happy working from the company office in Basingstoke 3 days a week.
Key duties & Responsibilities:
- Your role will be busy and varied. A typical day will include a mixture of calls, emails, general administration pro-active Customer Service.
- General office administration
- Sending emails in a professional manner to clients and candidates
- Provide a high-level of Customer Service at all times
- Undertake all relevant training when required
- Provide a professional service to candidates through verbal and written communication
- Record accurate notes of all work completed on the company database
- Take part in daily and weekly team meetings
- Resolve compliance difficulties as they arise
