Customer Service Advisor

About the opportunity:

We are working as the internal recruitment partner with a well-established family run business based in Norwich.

 Due to continued growth, we have an exciting opportunity for an experienced Customer Service Advisor to join the well-established and supportive team.

The successful Customer Service Advisor will enjoy providing an excellent service to existing customers, making outbound calls, dealing with customer queries regarding orders and products.

 You will be reporting to the Telesales Manager working as part of a small, dedicated, and hard-working team. No cold calling involved; however, you must ensure all opportunities to up sell, and cross sell are maximised.  

 If you have excellent communication skills and a willingness to learn this could be an exciting NEW opportunity for you.

Requirements

Successful candidates will be able to demonstrate the following:

• Previous experience in a simlar Customer Service based role.
• Excellent communication skills and a great phone manner
• A natural problem solver with a willingness to learn.
• Ability to work as part of a small, close-knit team.
• Computer literate with a good knowledge of MS office.
• Ability to build and nurture strong professional relationships with customers.
• Live within a commutable distance to the offices based in Norwich.

Benefits

In return we are offering:

·        No Weekends - Hours of work are Monday to Friday 9am-5pm

·        A competitive salary of £21,060.00 plus commission up to £3k.

·        28 days holiday including 3 Bank Holidays (Christmas Day, Boxing Day & New Years Day).

·        Long Service Award days

·        Employee Assistance Programme

·        Cycle to Work Scheme

·        Life Assurance Scheme

·        Pension Scheme

·        Staff Discounts

·        Enhanced Sick Pay

·        Friendly and supportive team and management

·        Learning and development opportunities