Customer Service Advisors

Do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it.

Our people and our customers are at the heart of everything we do here at Flagship Group. We have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities. Those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent Customer Service.

We are pleased to share multiple opportunities for people to join the Customer Services Team, as Customer Service Advisors. These jobs are working from our East Dereham office and are a mixture or permanent jobs and secondment opportunities, for internal applicants or Fixed Term Contracts, for external applicants. They are working Monday to Friday.

This role is working from our East Dereham. The role comes with Agile Working and Flexible Working will be considered.

In this job role as a Customer Service Advisor, you will deliver outstanding Customer Services to Flagship Groups' customers and tenants, acting as a first point of contact for internal and external queries via email, live chat or over the phone; ensuring you accurately record all information on our IT systems.

You’ll utilise resources that are available to you to resolve a wide range of queries, provide information and advice, take payments, support with repair queries and follow up with outbound calls to customers and tenants when required. Additionally, assisting with customer complaints, when these arise.

Applications are welcomed for the role of Customer Service Advisors from those with previous experience working in a customer focused role with a passion to go the extra mile and deliver exceptional Customer Service.

You must be able to listen, empathise and confidently provide information and advice to our customers whilst managing expectations and signposting when necessary. Also be able to demonstrate ownership of a problem, until this is fully resolved.

You’ll need to be able to communicate to customers clearly, via multiple communication mediums and work with a range of IT systems, maintaining and updating accurately during calls; as well as being educated to GCSE standard, or equivalent.

In return we offer a competitive salary and benefits package that includes:

Ø Competitive Salary of £24,442.86 per annum.

Ø 25 Days Annual Leave increasing to a maximum of 28 days with length of service.

Ø Buy and sell up to 1 weeks Annual Leave.

Ø Flagship Rewards Scheme.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø Agile Working Environment.

Ø Employee Assistance Programme.

Closing Date: 07.04.2024. Interview Date: in Week commencing 08.04.2024, in East Dereham.

To apply please click "Apply on Company site". You’ll be taken to our company website, where you can see the attached The Part I Play Statement, for responsibilities and requirements details and then please click ‘’Apply online’’. You will be asked to fill in some basic personal details, to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 0838 and state that you are applying to be a Customer Service Advisors, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

For a full list of list duties and criteria for the role and to access a copy of the Customer Service Advisors The Part I Play Statement please go to the following site and search for by job title: https://www.flagship-group.co.uk/careers/join-our-team/

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Customer Service Advisors – Reference Number 0838

Job Types: Full-time, Permanent, Temporary contract
Contract length: 9 months

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Norfolk. NR19 1AD.

Reference ID: 0838