Customer Service Advisor

Customer Service Advisor

Location: Newry,Down

Salary: Very Competitive + Excellent Benefits

The Client:

Our client is a well-established automotive firm, offering a wide range of products and services to the transport industry.

The Role:

As a Customer Service Advisor, youll play a pivotal role in ensuring exceptional Customer Service and operational efficiency.

Responsibilities:

- Serve as the primary point of contact for customers, addressing their needs courteously.
- Manage service schedules and database efficiently.
- Coordinate PSV appointments and workshop job cards.
- Conduct outbound sales and customer care calls, nurturing key customer relationships.
- Generate maintenance contract quotes and sales.
- Collaborate with Workshop Foreman for job planning and efficiency.
- Communicate additional work requirements to customers, providing accurate quotations.
- Ensure customer satisfaction by adhering to Volvo Customer Commitments and handling complaints effectively.
- Perform general administration tasks, including report generation, paperwork management, and word processing.

Requirements:

- Previously worked as a Customer Service Advisor or in a similar role.
- GCSE level education, including Maths and English.
- Strong administration and organisational skills.
- Skilled in computer operations.
- Experience in service reception or franchised car / heavy vehicle dealership would be desirable.
- Prior mechanical knowledge would be beneficial.
- Full UK driving licence.

Benefits:

- Health insurance
- Life insurance
- Bonus scheme
- Pension scheme
- Office perks
- Free parking
- Free work laptop
- Cycle to work scheme
- Employee development programs
- Gym membership or wellness programs

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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