Customer Service Advisor

Position: Customer Service Advisor

Sector: Professional Services

Location: Whitley, Coventry

Position Type: 12 month rolling contract

Inside / Outside IR35: Inside IR35

Salary: Umbrella £22.16

I am currently recruiting on behalf of a Luxury Automotive OEM based in Whitley who are seeking a Customer Service Advisor to join their team.

Job Description

As a Customer Service Advisor your main responsibilities are:

• You will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience.
• You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis.
• Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email
• Drive data quality through effective management of client data in customer management systems and be a champion of data protection compliance
• Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support.
• Be a knowledgeable expert in the Clients’ brand and products Identify and manage any complaints on the initial contact

Qualifications / Skills Required

• Customer service Call centre
• An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable
• Strong communication skills, both written and verbal
• Experience of managing a high volume of queries
• Call centre experience preferred
• Strong stakeholder management skills

Why work through Contechs?

Contechs is a strategic partner to the automotive industry, providing innovative design and engineering services to global OEMs, from concept to production. Founded in 1997, Contechs has since established itself as a leading automotive recruitment specialist, recruiting across all disciplines in the product development process.

Its dedicated Contractor Care Team plays a pivotal role in providing an effective and successful placement for external employees, supporting them throughout their contract, from pre-placement to contract renewal.

How to Apply

If you're interested in applying for this position, submit your application and any questions to jprice@contechs.co.uk

If you know anyone that is suitable for the role, please visit our refer a friend page where we offer up to £600 for successful referrals: https://www.contechs.com/refer

*Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.*

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: Up to £22.00 per hour

Expected hours: 40 per week

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person