Customer Service Advisor

Customer Service Advisor

*Previous experience in similar role is a MUST HAVE*

24-7 Recruitment Services acting as an Employment Business are currently recruiting for Customer Service Advisor on behalf of our client, based in Bury, Manchester.

Main Responsibilities:

* Proactive and reactive communication with customers

* Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required

* POD management and communications

* Liaising with planning and transport regarding late and failed deliveries as well as re-booking

* Production of customer reporting and presentations

* Production of internal reporting packs

* Supporting drivers with live issues whilst on delivery

* Supporting the continous improvement of Customer Services department

* Ensuring system compliance with TMS and Microlise

* Cooperation with finance to ensure correct and timely billing

* Be part of an environment that focuses on continuous improvement which involves sharing ideas and best practice

* Liaison with customer delivery and collection points to handle discrepancies and issues

* Resolution of live issues which includes rebooking and handling of returns

* Optional - Supporting the Planning team with the creation of effective National plans

Desirable skills :

* Customer Services experience

* Previous experience of Customer Service tools

* Experience of Microlise

* Good conflict management experience

* Able to work well under pressure

* Good level of problem solving and initiative

* Excellent communication and interpersonal skills

* Shows passion, right first time attitude, can do approach and respect to others

* Ability to identify and articulate trends

Shift pattern:

Monday to Friday

Possibile 4 on 4 off after few weeks of training

Pay rate:

Basic - £11.44

Manchester, Bury, Bolton, Rochdale, Oldham, Radcliffe, Middleton