Customer Service Advisor

Customer Service Advisor – Preston PR1 – Permanent Role – 37.5 hours per week!!
Centric Talent are delighted to be recruiting for several Customer Service Advisors on behalf of one of our clients, who are a leading Financial and Customer Care outsourcing partner. The role will involve calling international companys and make arrangements for payment of overdue tele communications invoices.
Customer Service Advisor - The Role & Responsibilities
This role is B2B Customer Service position, below are some of the duties that are involved in this role.
- Contacting global telecoms customers to secure payments of overdue invoices
- Dealing with people based in Canada, The Caribbean, and Latin America and Europe, Asia, and Africa
- Communication via email and telephone
- Resolve complex account issues with client direct.
- Identify primary root-cause for non-payment of all overdue invoices.
- Communicating effectively to secure payment commitments and monitor payment receipts from customers.
- Payment or credit allocations and/or refund eligibility
- Initiate customer feedback surveys via email for all two-way interactions
Customer Service Advisor - Working Hours:
This is a full-time position working Monday-Friday. However, the option to condense hours into a 4-day work week is also available. Please note - this is a fully office-based position.
Shift Patterns:
Monday – Friday 37.5 hour per week or Optional 4 days condensed working week.
- Days – shifts between 7am – 530 pm
- 2 pm - 1030 pm (shift premium of up to 20% available is paid on this shift)
Customer Service Advisor – Skills & Experience
What is our client looking for?
- Demonstrable experience in a Customer Service role ideally in a contact centre or office-based environment.
- Knowledge of collection techniques is advantageous.
- Fluent English verbal and written communication skills are essential.
- Good computer skills
- Analytical and problem-solving abilities
- Sufficient mathematical knowledge
- Attention to detail
- Ability to multi-task and set priorities.
- Negotiation skills & conflict resolution experience
- Tenacity and resilience
- Support, respect, and kindness
- The ability to work well within a team, as well as individually.
- Due to the nature of the role you must be fee of any CCjs or adverse credit
If you feel you have the necessary skills and experience to excel in this role and would like to speak to someone about this exciting new opportunity, please click to 'Apply' today and a member of our recruitment team will be in touch with you to discuss your application further.
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We are an equal opportunities business and we are determined to ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable
Please be aware, Centric Talent do NOT charge any fees for arranging work for you – if anyone asks you for money to organise an interview or assessment, please contact us immediately.