Customer Service Advisor

Customer Service Advisor: FULL TIME - HYBRID WORKING:

• Salary: £22,500 - £25,000 per annum depending on experience
• Shifts: Mon-Fri 8 A.M - 6:30 P.M and 1 in 3 Saturdays 9 A.M - 1:30 P.M 
• Bonus scheme ranges from £1,125 - £1,200. * subject to company performance and completion of probation
• £250 towards Driving Lessons for you, your partner, and dependents
• Up to 25 days holiday plus bank holidays, buy/sell up to 5 days holiday

As a Customer Service Advisor, you will answer customer queries whilst contributing to the delivery of a seamless front-line service.

If you love talking to people as much as we do, we’d love to hear from you.

TAKE THE NEXT STEP IN YOUR CAREER NOW.

Responsibilities:

- Ensuring exceptional Customer Service is provided to all customers, in line with the service department’s expectations.

-  Achieve your performance expectations in line with the Customer Service department KPIs while maintaining accuracy within your work by following company policies and procedures.

- Conduct yourself positively and professionally to present yourself as an ambassador for the company.-

-  You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood, and adhered to

Knowledge, Experience & Qualifications:

- Good level of verbal and written communication skills.

- Basic telephony skill

- Basic computer literacy skill

-  A positive approach to providing excellent Customer Service.

- Proactive, use initiative and problem-solving.

- Attention to detail and a systematic approach to all tasks given.

- Actively seeks to develop skills and knowledge, striving to reach maximum potential as an individual and within a team

Our Community

Our community’s unwritten rule is to be as flexible as we can be. We understand life happens, and on occasion, we all need a bit of give and take in our day. We don’t want you missing your child’s school play, or the new fridge being delivered. We believe our colleagues should have choice, flexibility and balance in their home and work life.

We care about our colleagues and their well-being and have been nationally recognised for this. We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.

• Money Back* on everyday health-related expenses such as Optician, Dental, Prescription, Physio, Massage and chiropody, to name a few.
• Employee Assistance Programme: Telephone service offering colleagues practical advice and emotional support during a crisis
• Flu Jab Voucher is offered during the flu season
• Virtual GP online service* with appointments 24/7
• 5% Bonus* ranging from £1,125 - £1,200. 
• £250* towards Driving Lessons for you, your partner, and dependents
• Pension Advisory Service to support the planning of retirement
• Enhanced family-friendly policy, including a baby bonus of £200
• Annual Season ticket loan 8- up to a £1000 interest-free loan towards travel to and from work.
• Cycle scheme* - hire a bike for an agreed time, then snap it up for a fraction of the cost. up to £500 in probation £3000 after

* Subject to company performance and completion of probation

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).