Customer Service Advisor Finance

This is a great opportunity for a team player who has first-class attention to detail, Customer Service experience, and is highly numerate.

This Customer Service Advisor role will involve handling a high volume of VCC transactions to ensure these are reconciled and authorised, working with colleagues within TC Support and the wider business, too.

You will provide industry-leading support throughout our Reconciliations Function. This opportunity is ideal for someone with a strong Customer Service background who is also open to a future in finance.

• Act as a brand ambassador to provide professional and world-class Customer Service.
• Ensure the fast and efficient reconciliation of Virtual Credit Card statements.
• Contribute to the wider business strategy to reduce, control, and maintain any unreconciled Virtual Credit Card transactions.
• Ensure daily workload is managed, and SLAs are met and support colleagues within the Reconciliation function and wider TC Support to clear unreconciled transactions.
• Actively seek, document and implement ways to improve the process.

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits, including:

• A competitive basic salary + annual company bonus
• Flexible hybrid working model (2 days home, 3 days office)
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter Day (annually)
• Enhanced maternity/paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company pension scheme
• Costco membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount
• Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)

• Attention to detail
• Strong analytical skills
• Problem-solving
• Ability to work to deadlines

If you have experience as a Customer Service Advisor, Customer Service Representative, Customer Service Assistant, Customer Support Advisor, or in a similar role, we want to hear from you.

Don't miss out on this fantastic opportunity; apply for this Customer Service Advisor today!

Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs - empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 300 super-talented people in our support offices to help them create unique, inspiring and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category!

We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over GBP930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.