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YOUR NEW COMPANY:-
Are you looking for a career and not just a job?
Would you like to join a financial organisation that can offer you ongoing training and the chance to gain a qualification?
Due to promotion and success, we are recruiting 2 Customer Service Advisors, within the insurance industry, to join a small team in Sheffield. 97% of the customers are repeat/retained business as the emphasis is quality over quantity. This company champions a personal approach to its clients. You will be working with customers who would rather speak to a human being rather than fill in forms online, so, clearly, we are looking for candidates with patience, integrity and excellent communication skills.
After your initial training, typical duties will look like this:
- 70% of the day taking in bound calls from our customers (this is not a call centre) in regard to motor insurance
- Using your superb Customer Service skills and the world-class training you have received, you will then be providing a quote
- Working with your customers to make sure all the details are correct and that the quote is suitable and affordable
- Building relationships so you are able to offer insurance for other parts of their lives (holiday/house/pets etc)
- Helping customers change/add drivers to their policies
- Twice a week, you will spend an hour reconnecting with customers and making appointments for them with a financial advisor
This is a Customer Service role. There are no sales targets, it is all about relationships and keeping the customer happy.
This is not a stop gap position. We are looking for candidates that really want to forge a career within a reputable company, gain qualifications if that is what they want to do (it is not compulsory), and who want to constantly strive to be the best.
WHAT WE NEED FROM YOU:-
We are looking for a self-motivated individual with initiative. Organised, a great timekeeper and driven to provide excellent Customer Service. You will possess good IT skills to use Microsoft Office & Dynamics.
Preferably a vehicle driver/owner due to location (very close to motorway links)
- 25 days holiday plus stats
- Free parking (not based in the city centre)
- 1 day working from home after 6 months
- 37.5 hours a week, Mon - Fri 9 until 5
- Option to purchase an additional 5-days of holiday a year
Inclusion in the Annual Incentive Scheme benefiting from additional earning potential - Workplace Pension scheme
- Great opportunity for development
- Small energetic team environment (not a call centre)
Just a heads up, successful candidates will be credit and DBS checked.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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