AddressHave you got excellent communication skills or experience in Customer Service focused role within contact centre, retail or hospitality and looking expand your skills? If so, read on...
SSCL is looking to recruit several Customer Service Advisors to join our team supporting some of SSCL's largest government clients. You will assist with inbound queries over phone and Webchat, being the first point of contact for customers to resolve these queries quickly and effectively.
The ability to communicate effectively, with strong written and verbal communication is crucial for this role. We aren’t necessarily looking for a long list of experience but someone who understands what good Customer Service looks like!
This role is a permanent hybrid position, working Monday to Wednesday from home, Thursday and Friday in the office (no weekends) full time with hours between 8am to 6pm.
What you will be doing:
- Answer incoming calls within the time specified by the agreed service levels.
- Processing the relevant information and call details to ensure right communication and log these details onto SSCL's internal system
- Supervise the status of open calls and to progress these calls to ensure that the contracted service levels are met.
- Bring up issues to the Team Leaders as appropriate
- May provide agreed technical support outside normal working hours (call duty), as required.
What you’ll bring:
- Proven Customer Service experience
- Excellent verbal and written communication skills
- Articulate & able to develop good working relationships with colleagues & clients
- Able to use initiative & exercise sound judgement.
- Good Microsoft IT and computer skills
It would be great if you did have:
- Previous experience working in a Contact Centre environment
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Newcastle
Security Clearance Level: SC
Internal Recruiter: Joanne
Salary: £22,145 inclusive of 3% flex fund
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
