Customer Service Advisor

CUSTOMER SERVICE ADVISOR
LICHFIELD, WALSALL
SALARY £22,000 - £25,500
My Client, is a truly global business, with franchise owners operating in countries as diverse as Sweden and Australia and agents in countries as far as the USA and China. The market leader in their sector, and recently named "International Superbrand" at the prestigious British Franchise Association awards, we know that our success is due in part to the dedication of our highly skilled team of Customer Service Advisors, and their inimitable ability to forge highly effective, long-standing customer relationships.
In this varied and exciting role, you will make a real difference from day one, supporting our network of franchisees, national accounts customers and consumers, taking the time to get to know them and build sustainable business partnerships. You will use the knowledge and expertise, acquired through a comprehensive and structured learning and development programme, to guide your customers through all stages of their experience.
Our Customer Service Advisor will:
Manage and respond to incoming calls, emails, and online chatsStrive to deliver world class Customer Service to Franchisees, National Accounts, and CustomersDevelop technical and product knowledge to share with our Franchisees, National Accounts, Customers, and Customer Service colleaguesManage customer order portals, pricing updates and export administrationOur Customer Service Advisor will have:
Experience in a telephone-based Customer Service roleA positive, 'will-do' attitudeExcellent communication skills with a calm, composed mannerCustomer Relationship/customer account management experienceExperience in handling technical or product related customer queriesExcellent attention to detail and accuracyAn eagerness for problem solving, improvements and delivering solutionsA desire to learn and develop product and technical knowledgeConfident IT skills including MS officeInterested in all things motive and comfortable being practical and hands on (Desirable)Comfortable with occasional travel between around WalsallBenefits:
Salary of £22,000 to £25,500 depending on experiencePermanent contract of employmentCompany-wide training programme to develop key skills and a supportive and friendly team25 days holiday, plus bank holidaysStaff purchase scheme - take home products for FREENon-contributory private health care and critical illness coverGenerous contributory pension schemeLife insurance at three times salaryEmployee assistance programmeA varied and autonomous role with a financially stable businessIf you are looking for an exciting and varied role, with the opportunity to learn new skills, work as part of a great team, and make a difference every day, then we really look forward to hearing from you.
Screening will commence immediately, due to volume of applications only shortlisted CVs will be contacted
Thank you, good luck