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Form of work
SalaryAre you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you!
My client, a market-leading vehicle cleaning and hygiene products manufacturer, is currently recruiting a Customer Service Professional to join their fun and friendly team based in Lichfield.
Benefits:
- Salary up to £25,500 per annum
- Location: Lichfield
- Hours of work: 08:30am - 5pm Mon-Thurs, 08:30am - 16:45pm
- Private Medical Insurance
- Contributory pension scheme
- Lots of other benefits!
Duties/Responsibilities:
- Handle incoming calls, emails, WhatsApp, and other social media messages in a professional,
- friendly manner within given timescales and in-line with company procedures.
- Deliver a 1st line resolution to customers queries
- Manage orders through the order portal, producing all necessary documentation
- Handling haulier logistics and queries relating to franchisee orders and
- deliveries.
- Process and distribute all national account portal orders, emailed purchase orders and new
- launches, ensuring that all orders are delivered to time and quality.
- Handle complaints to resolution using Sage CRM to record all information and track progress.
- Liaise with internal departments to resolve operational issues and deliver franchisee feedback to improve internal processes.
- Administer invoices, credit notes and month end processes.
- Improve systems and customer experience by always looking for areas to change and/or develop.
- Maintain the information on the order portals, websites and databases
- Provide up-to-date, market relevant, technical and product information.
- Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support service to the franchisee network.
Desirable Skills:
- Previous experience in a similar role or a contact centre is highly desirable.
- Excellent communication and interpersonal skills
- Friendly and professional telephone manner
- Ability to communicate with people at all levels
- Able to deal with customers in a calm and composed manner
- Learns quickly and can follow procedures and processes
- Organised and well planned with excellent time management skills
- Good IT skills including working knowledge of Microsoft packages with advanced knowledge of excel
- GCSE C and above in English and Mathematics (or equivalent qualification)
- NVQ Level 2 in Customer Service (or equivalent)
- At least 3 years' experience in a Customer Service environment
- Previous experience in handling technical / product related enquiries
- Previous experience managing and resolving customer complaints
- Previous administration experience
If you are interested in this role, please apply through the advert!
KSBirmingham
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
