Customer Service Advisor (Cannock)

CUSTOMER SERVICE ADVISOR

Carbon60 are looking to hire a Customer Service Advisor to work for a waste management company based in Cannock.
ROLE: Customer Service Advisor
SALARY: circa £23,700 per annum
JOB TYPE: 2 months initially (likely to go longer) - no holidays can be taken in June & July

LOCATION: Cannock (WS11)
HOURS: Full time, Monday to Friday, 8:30am-5pm, office based
THE ROLE:

• Providing a professional and timely response to customer enquiries e.g lift enquiries, ensuring service failures are minimised where possible.
• Communication via a range of channels including phone calls, live chats, text messages, sales force cases, and email with full adherence to set escalation procedures.
• Gathering and compiling information to ensure all queries are being handled in a timely, efficient manner between call takers and other Customer Service teams and functions.
• Provide rates/quotes, information on proof of collections, assist on invoice enquiries, and any other general queries.
• Administrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative duties.

THE SUCCESSFUL CANDIDATE:

• Must be comfortable handling calls daily.
• Possess excellent Customer Service skills.
• Good IT Skills.
• Ability to stay calm under pressure.

Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.