Address
Form of work
Salary LS1 Leeds
Salary up to £29,250 (including a bonus of up to 25%)
Lantern Debt Recovery Services Ltd
Permanent
23 Feb 2024
*** Fantastic opportunities for Customer Service Advisors to join an expanding team in a Leeds city centre location ***
If you are confident, dedicated to customer care, and have strong communication skills, our client will give you the platform for success!
Customer Service Advisors
Leeds, LS1 – Option to work from home 1 week in 3!
Various full-time hours between 8am-7pm (Mon - Fri / 1 in 4 Saturdays)
Salary up to £29,250 (including a bonus of up to 25%)
Please Note: Applicants must be authorised to work in the UK
Who are they?
Our client helps millions of customers find an affordable way to freedom from debt. They listen carefully to their customers’ individual circumstances and create realistic payment solutions that they can manage and sustain.
They’re very proud that their customers say they are treated with empathy, honesty and transparency…which are just a few of our client’s HEART values. They’ve won Investor in Customers GOLD for the last 6 years and their Trust Pilot rating is 4.5. Did you know that they’ve also achieved ISO14001 and ISO27001? Oh, and not forgetting…. Investors in People (Gold) too!
Why not come and join this fabulous team?
Benefits
In return for your hard work and dedication, you can expect to receive a whole host of benefits, including:
Up to 25% discretionary annual bonus
Healthcare
Retail discounts
Pension
Cashback
EAP (Employee Assistance Program)
Bonus, incentives and recognition
Team and company celebrations
Hot and cold drinks, breakfast bar
Monetary prizes for exceptional performance
Free on-site parking
Lots more…
A bit about your new role:
You’ll join the team in Pudsey, Leeds, for your initial 6 – 8-week training period (free on-site parking).
Once ready to go, you’ll join the friendly and highly experienced Customer Service team in their new, modern and fabulous contact centre in Leeds City Centre. You’ll be talking over the phone with our customers, helping them towards the right solution.
If you want to make a real difference and have a “human touch” because sometimes a customer might be experiencing difficult circumstances, why not come and have a chat…?
A bit about you:
Our client’s employees talk to customers in difficult circumstances sometimes and deal with sensitive information. Their strapline is “debt with a human touch” so you’ll need to be empathetic, trustworthy, discreet and professional
It’s not essential, but ideally, you’ll have some experience in a contact centre environment
Great written and spoken communication skills, as the role is predominantly over the phone.
Sharp listening skills and close attention to detail will be crucial.
Values are important to our client, so you’ll already know what “putting the customer at the heart of everything you do” means and act on it
You’ll work to quality, commercial and customer care targets, so you’ll be used to achieving monthly KPIs but don’t worry, you’ll be rewarded when you achieve them!
They’ve got some great technology - being computer literate and confident using customer data systems will be a great advantage
If the above sounds like you, don’t hesitate to apply!
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies please.
Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.
Other suitable skills and experience include Customer Care, Client Care, Customer Service, Customer Advisor, Customer Service Advisor, Call Centre, Client Services, Customer Service Coordinator, Customer Service Representative, Customer Assistant.
