Customer Service Advisor – National Customer Contact Centre

Customer Service Advisor – National Customer Contact Centre

£22,754

Sheffield

Grade - Staff Grade 2

Permanent, Full and Part Time

About us

We now require additional team members to join our team as Customer Service Advisors in our National Customer Contact Centre. If you have great Customer Service skills and a passion for the environment, you can play an important role in helping our customers do the right thing and support our work.

This is an exciting time to join the UK’s biggest environmental organisation with an ambition to be Carbon Net Zero by 2030. As part of the Environment Agency, you will play your part in protecting and improving the environment. We are working with government, local councils, businesses, civil society groups and communities to meet these challenges and at the same time make our environment a better place for people and wildlife.

Why Choose Us:

• Diverse and Exciting Role: You will part of a team providing information and support to incoming enquiries made from a wide range of customers, including members of the public and local communities to larger organisations. Every day will be different and fulfilling.
• Training and Support: No prior experience? No problem! It’s more important that you can provide an excellent customer experience and have perseverance and dedication to finding solutions for customers We provide comprehensive training, ensuring you have all the knowledge and skills needed to succeed in your role.
• Continuous Learning: Enhance your practical abilities and environmental awareness through hands-on work. We encourage and support further development, including specialist training when required.
• Team Environment: Work as part of a close-knit team of like-minded individuals who share your passion for the environment. Together, we make a real impact and create a better world for all.
• Meaningful Impact: Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or, provide business continuity support during an incident. This may attract an additional payment and full training and workplace adjustments will be available to support you with your incident role.

Our full-time roles mean you will be working 37 hours per week across Monday – Friday on a fixed shift pattern, but we can offer part time positions working as little as 22 hours per week.

What do I need?

We will provide all the training and support, you’ll need. The most important thing we are looking for is a passion for providing great Customer Service and the resilience to succeed.

You will need to demonstrate experience of working as a team and some Customer Service experience in your application.

What’s in it for you?

You’ll benefit from a culture that embraces difference and is inclusive where you’ll feel supported and trusted to do the right thing. We’ll invest in you and allow you to grow and shape your career.

What’s more, you’ll have access to our great benefits package including:

• A salary of £22,754
• A generous career average pension scheme
• Overtime opportunities, standby and incident pay
• 25 days holiday + 8 bank holidays for full-time employees
• Great career opportunities
• Maternity, paternity, and adoption leave scheme
• Options for flexible and/or part-time working upon request

As an organisation we strive to reflect the communities we serve, to achieve this we welcome applications from all backgrounds regardless of race, sexual orientation, and religion.

Don't miss this opportunity to be part of the UK's biggest environmental organisation. Join us, and together, let's tackle the challenges of a changing climate and build a more sustainable future. Apply now and embark on a rewarding and fulfilling career journey with the Environment Agency.

Closing Date for applications: Tuesday 30th April 2024.

Interview Dates – w/c 7th May 2024.

Job Types: Full-time, Part-time, Permanent

Pay: £22,754.00 per year

Benefits:

• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking

Work Location: On the road