Customer Service Advisor

Customer Service Advisor

12-month Temporary contract

£12.00 per hour

Hours: Monday to Friday: 08.30 - 17.00

Full time onsite.

We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes.

If you are looking for an opportunity to work for a global brand and provide excellent Customer Service, we would welcome the opportunity to speak with you.

Responsibilities: Customer Service Advisor

• Responsibility to gain customer intentions for their finance contract at the end of the agreement.
• Respond efficiently and professionally to incoming customer contact and provide one stop resolution for customers and internal staff.
• Respond efficiently and professionally to administrative tasks relating to maturing contract queries.
• Complete end of contract processing relevant to customer intention, including Refinance, Contract Extensions, and Maturity Checks. Being skilled to respond to customer queries in line with operational service levels.
• Answering queries in respect of products and services and be able to investigate the queries on the various IT systems used throughout the Company.
• Taking ownership and working within guidelines to resolve customers' and other departments queries on maturing contractual matters, including the provision of end of contract information and assistance in helping customers understand their maturity options. Record all queries and action points on the relevant system.
• Adhering at all times to the General Data Protection Regulations, and Consumer Credit Act.
• Prioritise and organise work to make outbound calls to ensure clear communication to customers.
• Pass and maintain relevant accreditation/compliance/ knowledge to the desired standard e.g. FCA, GDPR, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption.

Skills / Experience - Customer Service Advisor

• Driven and committed to delivering team and personal objectives, whilst maintaining a culture of excellence and improvement.
• Consistently self-motivated with the ability to work within a pressurised environment
• Enthusiastic to embrace ownership of problems and resolve them to a positive conclusion within critical time frames.
• Must be able to demonstrate strong attention to detail within processing and communications.
• GCSE or equivalent English Language and Mathematics is preferable.
• Demonstrate ability to learn and employ finance and credit-control knowledge.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.