Customer Service Administrator

Customer Service Administrator

An excellent temporary opportunity has arisen to work for our established client in High Wycombe as a Customer Service Administrator. As part of the team, you will be scheduling engineers and co-ordinating logistics within the Operations department. This booking will be until the end of March 2024 with a potential to extend.

• Job Type: Temporary
• Salary: £12 - £14 per hour (depending on experience)
• Location: office based
• Working Hours: 35 hours per week
• Mon - Fri - 7.30am - 4pm

As the Customer Service Administrator, you will be responsible for:

• Planning and scheduling engineer diaries in conjunction with Operations Management
• Ensuring all telephone calls received are answered & actioned in an efficient & polite manner.
• Following company booking-in procedures at all times
• Updating the database with customer details
• Co-ordinating emails and ensuring they are actioned in a timely manner.
• Any ad hoc duties as required.

The successful Customer Service Administrator will have the following related skills / experience:

• Strong communication skills, both written and oral
• Assertive with a professional approach to all aspects of work
• Quick to learn processes and systems
• Intermediate Microsoft Office
• Self-motivated and adaptable to team environments
• Planning and organisational skills
• Able to prioritise tasks and multi task.
• Flexibility
• Good communication skills
• Honesty and reliability