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Form of work
SalaryCustomer Service Advisor Recoveries
Monday-Friday 9am-5pm
GBP23,200, hybrid working available
Permanent, full time.
MPJ Recruitment are proud to be working with a brilliant client based in Redditch, Birmingham. They are looking for down to earth, driven, and professional individuals to join their team. Fully paid training will be provided, and this will allow you to unleash your true potential.
We are constantly looking for talented individuals to join us on our ever-exciting journey which is ran by a team of industry experts driving the business forward but who also regularly look at ways to improve you and the others around you to progress, develop and move forward with your career.
Customer Service Advisor Responsibilities:
- Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.
- Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.
- Negotiating payment arrangements following client guidelines.
- Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.
- Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.
- Dealing with a customer or authorised third parties who attends our offices to resolve accounts.
- Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client s guidelines.
- Understand the different forms of Insolvency and the impact they have on the regulations we work to.
- Answer customer inquiries in relation to Insolvency proceedings via telephone or correspondence.
- Always ensure a high standard of service. Remaining empathic, calm, and acting in a professional, respectful, and ethical manner, even when faced with potentially challenging accounts.
- Covering other job roles namely Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator where required.
- Assistance with any other duties that are within the scope of the job purpose.
Customer Service Advisor Requirements:
- Ideally experience in credit management or debt collection would be highly desirable.
- Alternatively, experience in a contact centre or a Customer Service environment.
- Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally.
- Excellent organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in relevant computer applications and software.
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