Customer Service Advisor

Job title: Customer Service Advisor - temporary
Location: Oxford Circus
Hourly Rate: 13.84
Hours: 9am to 5.30pm Monday to Thursday and 9am to 4pm on Friday - 4 days in the office, 1 day working from home
Start date: ASAP - temporary assignment to start immediately

A leading provider of beauty products is looking for an experience Customer Service Advisor to join their team on a temporary basis. As a Customer Service Advisor, you'll play a crucial role in ensuring their customers receive top-notch support and assistance.

Position Overview:
Seeking a passionate and dedicated Customer Service Advisor with excellent communication skills, a customer-centric mindset, and a genuine desire to help others. This role offers the opportunity to interact with diverse customers, resolve inquiries, and contribute to the company's success.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Provide accurate information about their products/services, pricing, and policies.
• Assist customers with order placement, tracking, and returns.
• Troubleshoot issues and resolve complaints with empathy and efficiency.
• Collaborate with other departments to escalate complex issues and ensure prompt resolution.
• Maintain detailed records of customer interactions and transactions in our CRM system.

Requirements:

• Must be available immediately as this is a temporary assignment
• Proven experience in a Customer Service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Proficiency in using CRM software and other Customer Service tools.
• A positive attitude and willingness to go above and beyond to meet customer needs.
• Flexibility to work occasional evenings, weekends, or holidays as needed.

How to Apply:

If you're passionate about delivering exceptional Customer Service and making a positive impact, available immediately, able to travel to the Oxford Circus easily, we would love to hear from you.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.