Customer Service Advisor

We have an exciting opportunity for multiple Customer Service Advisors to join our client on a temporary to permanent basis in Romsey!

Role:Customer Service Advisor

Hours: 40 hours per week (working 5 days out of 7) including one day at the weekend and one 8pm finish on a rota basis

Start date: 15/01/24

Salary: £21,902

Temporary to permanent after 12 weeks!

The ideal candidate:

• Great telephone manner and Customer Service skills.
• Previous complaint handling experience, and the ability to remain calm in difficult situations.
• Working as part of a team and supporting colleagues.
• Good IT skills including email and Microsoft systems.
• Able to solve problems and make logical conclusions.
• Can communicate effectively verbally and in writing.

Role:

• Dealing with incoming calls and emails from customers.
• Maintain follow up contact with customers regarding their products.
• Complaint handling - chasing customers orders, refunds and provide product knowledge.
• Support other departments in line with business requirements.

Benefits:

• Remote or hybrid working after 7 weeks of training in the office.
• 29 days of holiday including bank holidays.
• Free gym membership.
• Regular team incentives and days out.
• Free on-site parking or a short walk from the train station.
• Employee Assistance programme.

Please apply today if you are interested or contact Phoebe on (phone number removed) to find out more!