Address
Form of work
SalaryCustomer Service Advisor
Monday to Friday
8.30am till 5.30pm
24,500 increasing to 25,500 per annum
28 days annual leave + Extra day for your Birthday
Temp to Perm Role
Experience required for Customer Service Advisor based in Cannock
- Strong interpersonal and communication skills, both written and verbal.
- Exceptional problem-solving abilities and a customer-centric mindset.
- A keen attention to detail and a passion for delivering high-quality service.
- Adaptability and the ability to thrive in a fast-paced, dynamic environment.
- Familiarity with online platforms such as eBay and Amazon.
- Proficiency in using relevant Customer Service software and tools.
- Call centre and Customer Service experience an advantage
Details of a Customer Service Advisor based in Cannock
- Building strong, positive relationships with our diverse customer base, ensuring their needs are met and concerns are addressed promptly and professionally.
- Engaging in clear and empathetic communication to provide accurate information, answer inquiries, and resolve issues via various communication channels.
- Identifying and analysing customer concerns, utilising your problem-solving skills to offer effective and tailored solutions.
- Developing a deep understanding of our three distinct retail brands and their offerings, as well as the online platforms we operate on, including eBay and Amazon.
- Working collaboratively with cross-functional teams to streamline processes, share customer insights, and contribute to the continuous improvement of our Customer Service strategies.
- Demonstrating a commitment to going above and beyond to exceed customer expectations, showcasing your dedication to the success of both our company and our valued customers.
Working hours of a Customer Service Advisor
8:30am - 5.30pm - (1 hour lunch)
Monday to Friday
Temporary to permanent position
Call centre and Customer Service
If you are interested in the above Customer Service Advisor role based in Cannock please click apply
