Customer Service Advisor

I am recruiting for a leading Warrington town centre-based business who deal with the management of properties. Due to the acquisition of a large number of new properties my client is looking to recruit a Customer Service Advisor on a 6-month contract basis, with the view to making the role permanent for the successful candidate.

Benefits

• FTE Salary £22,800
• 35 hours per week, Monday to Friday 09:00 – 17:00
• FTE Holidays 25 days plus bank holidays
• Pension – 10% Employer Contribution
• Limited number of free car parking spaces
• Health Scheme
• Continued Training & Development
• Social Events
• Once fully trained option to work Hybrid (1 day from home 4 days in the office)

The Customer Service Advisor provide an efficient and effective customer contact handling service, ensuring a right first-time approach, and caring Customer Service is delivered.

Duties

• Ensure all incoming & outbound contacts are logged, information is provided and validated, and that assistance is provided in line with a Right First-Time approach and resolution is achieved, when possible.
• Liaising with contractors and prioritising repairs /breakdowns.
• Taking payments and other documentation associated with property management.
• Dealing with and logging complaints.
• Ensure outstanding customer contacts are followed up, contact management information is up to date.
• Provide a caring approach that recognises the different customer profiles and deliver the service to the customer in the most appropriate way.
• Dealing with customer contact via telephone, email, website, and voice mailbox.

Specification

• Excellent communication and organisational skills with a strong customer focus and high level of written & verbal skills.
• Commitment to equality, diversity, and inclusion.
• Administration and delivering excellent Customer Service.
• Property experience advantageous but not essential.
• Strong computer literacy skills, experience of Microsoft Office including Excel, Word, Outlook, and Teams.
• Adhere to safeguarding policies and procedures.

This is a fantastic opportunity to join a great company that truly values their employees. Please do not hesitate to apply online.