Customer Service Advisor: Work From Home

We’re recruiting for Customer Service Advisors working from Home (fully remote). 

Customer Service Advisor benefits: 

• Work from home fully remote with career progression available. 

• Holiday allowance is variable depending on your working pattern.

• Smart / Casual dress code.
• Training is included to prepare you for this role. 
• 37 hours per week, Monday to Friday

Customer Service Advisor key skills, experiences and suitability:

• Demonstrating sensitivity, emotional resilience and understanding of the needs of vulnerable adults and children throughout your duties.
• Provide support by undertaking a range of administrative tasks which may include but is not limited to; data cleansing and processing, issuing letters, dealing with customer enquiries and triaging of group in-boxes.
• Working positively with internal and external stakeholders.
• Accurately maintaining computer system records relevant to specific work-streams.
• Providing effective and timely customer care to internal and external customers in line with current guidance and best practice.
• Developing and maintaining knowledge of policy, procedure, and security guidelines to complete all work in accordance with Home Office Policy, Procedure and Best Practice guidelines.
• Champion inclusivity, embrace individual differences and challenge discriminatory behaviours.
• Working flexibly and providing unconditional support to other operational colleagues / areas as required.
• Being responsible for your own attendance, performance, and personal development.
• Ability to highlight and escalate issues where appropriate.
• Ability to work independently and as part of a team to achieve shared goals.
• Produce high quality work which delivers a quality service for customers.

Customer Service Advisor pay: 

£12.84 per hour.