Customer Service Advisor

Are you looking for your next role within Customer Service?
Is providing an excellent level of service to both internal and external Customers your passion?
Working for a marketing solutions and communications business who cover every channel across multiple markets, a company of over 900 employees that can offer fantastic personal and professional development. This is an excellent Customer Service role on a permanent, full-time basis paying up £24,000.
What can you expect in the role of Customer Service Executive?
Day to day management of your own Customer base including both external and internal customers
Processing orders and payments for goods, ensuring stock levels are managed and maintained
Liaising with couriers and internal departments to ensure that orders/ requests are processed in line with SLAs
Completing data exemption reports for Senior Management
Ensuring that customer records and databases are maintained and kept updated accurately
Working to support customers with basic technical issues relating to online web portals and web shops
Providing basic diagnostic fault-finding support to ensure that issues dont repeat
What will you get in return as a Customer Service Executive?
Starting salary of GBP20,000 - GBP24,000pa dependant on experience
Full Time hours - Monday to Friday 8.30AM - 5PM
25 days leave plus bank holidays
Full training and induction period
Progression routes throughout the business
Free Parking
Life Insurance
Retail Reward scheme
What experience do you need to work as a Customer Service Executive?
Previous experience within Customer Services including but not limited to:
Customer Service Executive
Customer Service Advisor
Customer Service Administrator
Sales Administrator
Customer Order Advisor
Sales Order Processor
Order Processor
Sales Processor
High attention to detail
Excellent communication skills
Strong team player and work ethic
IT skills including Microsoft Office Packages (Word & Excel)
To Apply
If this sounds like a role you will LOVE, please send your CV
Our client is an equal opportunities employer. This material is available in alternative formats upon request.
Please allow 7-10 days for the alternative format. If you have any questions on the role or need further information please contact a member of the team on (phone number removed).
We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful and your details will not be held. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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