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SalaryCustomer Service Advisor - Eccles
£25,000 to £30,000
- Office-based position located in Eccles.
- After probation there will be some ability to work from home although the team genuinely love being in the office together!
- Full-time, permanent role with 37.5 hours per week.
- Shifts between 8am and 6pm, Monday to Friday
- Free office parking available.
- Competitive salary ranging from 25,000 to 30,000 per year.
- 25 days annual leave plus bank holidays, with an additional day earned per year up to 28 days.
- Regular team events and company-wide celebrations.
- Pension contribution scheme available.
- Casual dress code.
- Referral programme in place.
- Exciting opportunities for career growth and development.
The role of Customer Service Advisor:
- Delivering exceptional Customer Service across all areas.
- Handling customer calls and email enquiries, resolving issues efficiently.
- Taking ownership of individual enquiries and requests using a ticketing system.
- Answering product queries, dealing with faulty items, booking deliveries and collections and applying promotions.
- Upholding the company's reputation and instilling confidence in their products and services.
The ideal Customer Service Advisor:
- Previous experience in Customer Service or call centre environment.
- Solid work history
- Proficiency in using a ticketing system.
- Excellent interpersonal and communication skills.
- Demonstrated commitment to both internal and external Customer Service excellence.
- Commercial awareness in decision-making and actions.
- High level of integrity and trust.
- Proactive attitude with a sense of ownership.
