Customer Service Advisor

Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces and listed heritage sites.

Do you have Customer Service skills to provide the highest level of Customer Service at all times and believe in treating everyone as an individual? Have experience of being the first point of contact for clients, able to deal with face to face clients and calls in a professional and timely manner?   
 
Then you could be a Customer Services Advisor as part of the Councils Contact Centre. 
 
The Contact Centre and main reception is the window of the organisation providing excellent Customer Services, dealing with face to face visitors to the building, enquiries either in person,  by phone, e-mail, web, letter and on a diverse range of Council Services.  

Please refer to the Job Description attached for more information.

For an informal discussion about this post please contact either Sarah Hillier via Sarah.Hillier@bexley.gov.uk, Contact Centre Manager or Cheryl Smallwood via Cheryl.Smallwood@bexley.gov.uk, Operations Manager, Customer Service.

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the JD/Person Specification. These will be applied during the recruitment/selection and probationary stages.    

You will need to be an effective and confident communicator, able to liaise well with the public, staff at all levels, and partner agencies and have experience of working within a Contact Centre environment.

For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description attached.

We will offer you in return a package that includes a competitive salary, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document attached.

We reserve the right to close adverts earlier than the closing date.

Use the ‘Apply for vacancy’ button.

Please note that the system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised and have your CV and/or Supporting statement ready to upload.

If any mandatory fields are missing, a pop-up box will appear at the top of the page advising which sections require completion. Please check your Junk email for any correspondence.

Additional Information

As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@bexley.gov.uk.