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Form of work
SalaryIs Customer Service your thing? Are you looking for a step into the world of finance?
Working in the fast paced and multi-client Customer Contact Centre you will be the first point of contact for all queries about Finance (Accounts Payable, Procurement and Accounts Receivable).
Queries will arise via telephone or email / internal service request so you will require exceptional customer focus, and communication skills both in writing and verbally.
You will work from the modern Newport office on a Thursday and Friday, the rest of the week you will work from home. We offer flexibility with shift patterns, these can be anything between 8am-6pm, working 7.5 hours per day.
Home broadband with minimum 5mbps speed is essential, all other equipment will be provided.
What you'll be doing:
- Answer all incoming/outgoing calls
- Respond to all emails and internal service requests
- Use the Oracle Based system to provide an accurate and timely response
- Take ownership of customer queries, comments, feedback and complaints
- Be customer focused at all times and highlight any improvements opportunities
- Be a part of process and service improvements whether through suggestion or implementation
- Work as part of a strong team to deliver results during peak times
- Work with multi clients and understand their varying needs and systems
- Work with honesty and integrity
What you’ll bring:
- Customer service experience
- Willingness to learn new systems & cross train for multiple clients within the SSC
- A positive attitude & a desire to help customers
- Flexible attitude
It would be great if you had:
- Experience within a contact centre environment
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Newport
Security Clearance Level: SC
Internal Recruiter: Chloe
Salary: £22,145 inclusive of 3% flex fund
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Loved reading about this job and want to know more about us?
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
