Customer Service Agent

Are you a people person looking for an office job looking to gain valuable experience and expand your skillset?

We are offering a great opportunity for someone to gain hands on Customer Service experience in a supportive office-based environment.

Customer Service Agent - Entry Level

Salary: 22,308

Location: Lakeside, Portsmouth

Start Date: 13th May 2024

About the role

We are looking for people with a passion for animals to join our dynamic Customer Service Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and hearing about their pets, we want to hear from you.

We always aim to make pet insurance enjoyable and engaging. We offer excellent training and coaching in a supportive environment to help advance your professional career, all while having fun and making a difference in the lives of pet owners and their companions.

Role responsibilities

• Answering customer calls and queries
• Manage the customer through the lifecycle of their insurance policy
• Maintaining a consistent and energetic approach and building rapport with customers
• Contacting and dealing with customers via telephone and email updating details on the company system
• Liaising with veterinary practices, breeders, policyholders, and affinity partners to obtain information to allow veterinary nurses to settle claims
• Production of customer, affinity, and veterinary correspondence
• Collating and posting of documents

About you

• Previous Customer Service experience - retail and hospitality experience is also welcome
• Resilience within a busy working environment
• Happy dealing with a variety of customers via the telephone
• Hard working and personable
• Willing to learn and be a team player
• Work well under pressure

Benefits of working with us!

• Fun, friendly and lively office environment
• 25 days annual leave plus Bank Holidays, with the option to purchase an additional three days
• Structured learning and development pathway
• Onsite free car parking & free shuttle bus from central Portsmouth locations to the office
• Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays
• Employee discount and cashback scheme for shopping, dining, travel, and more
• Life Assurance (4x annual salary)
• Health Cash Plan
• Employee referral program
• Plus much more!

HoursFull Time 37.5 hours per week on a 3-week rotational shift pattern:

• Week 1: Monday to Friday 8am-4pm
• Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu
• Week 3: Monday to Friday 12pm-8pm
• Please note - no holiday can be taken within the first 4-6 weeks of training