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SalaryCustomer Service Agent - Fixed Term Contract (12 months) Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Planning Ahead teamSalary: £29,095.09Hours: 37.5 hours per week .The working week is a 5-day period, with additional weekend rota basis with a day in Lieu.About the rolePredominantly taking inbound calls you will be responsible for explaining the features and benefits of our products, answering general policy questions and selling funeral plans over the phone. In quieter times you will also be following up leads and making outbound calls.Key duties· To set up plans by telephone and e-mail· Keeping accurate records of customer enquiries and plans; ensuring they are logged on to our CRM system.· Clearly explaining, in simple language the features of our Funeral plans and making sure that it is what the client requires.· Day to day support to the business, dealing with ad hoc queries – including customer queries.The successful candidate will have the following skills:· Previous Sales experience is essential – ideally gained within a call centre environment· Excellent communication skills both written and verbal.· Proven sales experience meeting all KPI’s· A good telephone manner and the ability to easily explain what we do and don't do.· The ability to record information with a high degree of accuracy.· Proficient in Microsoft Office and IT literate· The ability to record information electronically and talk to clients at the same time is a must.· Proven background of working in an excellent Customer Service role.· Working with multiple client requests simultaneously and ensuring the ability to complete each task accurately and efficiently.· Be self-disciplined and self-motivating· Previous experience of working in an FCA regulated Company is desirable We provide:· Full training so you can excel in your job. No Funeral experience is either expected or required.· Smart Pension scheme· Death in service benefit· Cash contribution health plan· A modern working environment with free on-site parking.· A rapidly growing company with ambitious plans and the chance to grow personally as new opportunities arise.· A friendly and fun team who like working together and helping each other out.Finally:If you would like to be part of The Pure Family, where your hard work and commitment will be truly valued, and you enjoy working with friendly, supportive, and welcoming people, then we would love to hear from you.Please provide your CV together with a covering letter telling us why you want to work for our company and what you would contribute to us. Failure to submit a cover letter will result in your application being rejected.Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement.All gaps in your CV must be disclosed.
