Customer Service Agent

We are looking for enthusiastic Customer Service Agents with a passion for Customer Service to join a dynamic team on a major project for a large UK bank, assisting with inbound calls and email queries from existing pensions and investment customers and preforming administrative activities.

Candidates will be required to work 40 hrs per week between the operational hours of 8am to 6pm, Monday to Friday. Shifts will be decided in advance.

The opportunity offers fully remote/Homeworking from a UK adresses. 

This is a great opportunity to join the financial services sector, and further your experience in Customer Services.

As a Customer Service Agent, you will:

• Manage inbound calls to discuss any question or queries they may have relating to their account and updating the system with any notes from the call.
• Having great quality conversations to prevent avoidable events and complaints.
• Spotting potential complex queries / complaints and escalating where required to ensure a fair outcome.
• Provide a clear and efficient response within company guidelines.
• Updating the client database with all key information accurately.
• Working to client and regulatory policies and procedures at all times.

We’re looking for a Customer Service Agent with the following:

• Good experience working in a Customer Service role.
• Excellent communication skills, to include fluent English both written and verbal.
• Excellent interpersonal skills and empathy to really connect and make a positive experience on each interaction.
• Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
• Flexible and dedicated with the desire to succeed.

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.