Customer Service Agent

Customer Services Agent

Location: Wolverhampton (WV14 0UJ)

Contract Type: Permanent - Full Time

Hours: 40 (Monday - Thursday 8:30 - 5:15, Friday 8:30 - 4:00)

Salary: 22,500 Per Annum

Are you ready to embark on a thrilling journey as a Customer Service Agent? If you're passionate about delivering top-notch customer experiences and are driven by success, then this role is tailor-made for you!

As the first point of contact for our esteemed customers, you will play a pivotal role in understanding their needs and exceeding their expectations. Your exceptional communication skills and commitment to outstanding Customer Service will allow you to take ownership of any form of customer contact e.g. incidents, complaints, service requests etc. and actioning them in the most effective manner possible, You will be continually evaluating service offerings to customers along with working collaboratively with, and providing support to, other departments.

RESPONSIBILITIES

• Liaise with external and internal customers to assist with all queries via telephone & email
• Provide excellent Customer Service at all times
• React to incoming customer e-mail where customers are attempting to contact Restore in an appropriate way, logging issues and notifying the customer that the issue is logged.
• To build close working relationships with all areas of the business
• Complete company paperwork accurately and promptly in line with company procedures
• Daily use of MS Excel, Word, Outlook and other MS Packages

ABOUT YOU

• Previous experience working in Customer Service roles would preferable however not a necessity
  Effective communication skills across all levels
• IT Literate with experience using Microsoft Packages - specifically Outlook, Excel and Word
• A go-getter attitude, backed by enthusiasm and motivation
• Exceptional organisational capabilities and the skill to manage priorities
• A customer-first mindset, ensuring enriched experiences and building lasting relationships

Restore offers a wide range of benefits to our employees such as:

• Annual leave
• Competitive Salary
• Life assurance scheme
• Health and wellbeing scheme

Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year.

An Inclusive Approach

We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live. We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible.

We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break.