Customer Service Analyst

Are you looking for a challenging and rewarding career in property management? Do you have strong attention to detail, excellent communication skills and a can-do attitude? If so, you might be the perfect candidate for the Junior Analyst position for a UK leading Property Management company.

Responsibilities:

• Maintaining and updating the in-house database with accurate and relevant information
• Providing high-standard Customer Service to callers and responding to their queries in a professional and helpful manner
• Reading, interpreting and analysing leases, deeds and other property title documents
• Recommending actions and solutions based on your review of legal documentation
• Reconciling and identifying any data discrepancies
• Assisting the department manager and colleagues to deliver key projects within a planned timeframe

To be successful in this role, you will need to have:

• A keen eye for detail and accuracy in all aspects of your role
• The ability to manage multiple tasks and handle a high volume of calls
• The ability to learn new systems and use them effectively in accordance with company procedures
• The ability to work productively and cooperatively with a variety of colleagues in a team environment
• The ability to write professional letters, both using templates and drafting letters
• The ability to investigate a query and suggest solutions, using your initiative and problem-solving skills

The role is paying between £26,000 to £30,000 per annum, depending on your experience and qualifications. You will also enjoy a range of benefits, including:

• 20 days annual leave plus bank holidays
• Pension scheme
• Life insurance
• Training and development opportunities
• Flexible starting hours

Should you be interested in this opportunity, please apply now and a Reed representative will be in contact to discuss the vacancy further.