It Service Desk Analyst

IT Service Desk Analyst - Central London, EC4M / Hybrid - £35k-£40k (DoE) + great benefits

We’re on the hunt for an IT Service Desk Analyst, with approximately 2-3 years experience in a similar fast-paced, professional services environment, to join a legal client in Central London.

With strong technical knowledge of operating systems, hardware, software and peripherals, you will provide first-level technical support to end users via phone, email and in person.

Although this is a stand-alone role in the small London office, you will have the full support of the wider IT team based internationally.

What’s on offer?

Our client is offering a competitive salary, hybrid working (Mon-Thurs in the office and Friday’s remotely) and a great benefits package which includes discretionary bonus scheme, private health insurance, pension scheme, 23 days annual leave (increasing to 28) plus holiday enhancement scheme and public holidays, life assurance, income protection, maternity / paternity leave and an employee assistance programme.

Working hours are  9am - 5.30pm with a degree of flexibility required.

Key responsibilities as the IT Service Desk Analyst will include:

• Providing first level technical support to end users via phone, email and in person
• Logging all support requests and incidents into the ticketing system
• Diagnosing and resolving hardware, software and network issues by troubleshooting and researching solutions
• Escalating complex or unresolved issues to senior colleagues or IT team
• Assisting with account creation, administration, password resets and access management
• Providing guidance and training to end users on software applications and IT services
• Assisting the IT AV technician with in-house and client meetings (MS Teams and Zoom meetings)
• Providing a responsive service at all times

What we’re looking for:

• 2-3 years experience in a fast-paced, professional services based IT Service Desk support role
• Strong technical knowledge of operating systems, hardware, software and peripherals
• Experience with IT applications including MS 365 2016 and Exchange Server - experience of MS Azure is advantageous
• Experienced in using ticketing systems and remote support tools
• Excellent diagnostic, troubleshooting and problem-solving capabilities
• Logical approach to work
• Strong communication skills and the ability to explain technical concepts to non-technical colleagues
• Aptitude and willingness to learn new technologies and processes
• Ability to prioritise and multi task in a fast-paced environment
• Able to work Mon-Thurs in the London office

Interested in this IT Service Desk Analyst position?

If this role is of interest and you have experience in a similar position, then we want to hear from you! Please submit your CV ASAP, quoting ‘AE - IT Service Desk Analyst’