Application Support Analyst

The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.

Client Details

Our client is a global financial services platform that offers essential liquidity, market access, and infrastructure services to clients in the energy, commodities, and financial markets.

Description

The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.

Responsibilities:

• Provide support for all trading and back-office platforms offered to both internal and external client base.
• Support business users offering second and third line support.
• Create and deploy PowerShell scripts providing a range of business functions.
• Manage new system analysis and implementation.
• Provide incident management per ITIL standards.
• Liaison between technology department and business groups to communicate system changes.
• Manage process and trading system documentation; produce and regularly maintain to a high standard.
• Manage vendor system upgrades and implementation.
• Manage exchange relationships and project manage mandatory upgrades.
• Manage technical client on-boarding.
• Complete exchange reporting and compliance audits.
• To escalate risk events immediately
• To provide input to risk management processes, as required.

Profile

The successful candidate will have the below skills and experience.

Skills and Experience:

• Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architecture
• Must be able to work under demanding conditions with a calm demeanour
• Experience gained in a financial services background, ideally banking
• Ability to work as part of a team in an environment with changing expectations
• Proven ability to show a proactiveness in picking up issues and improving existing processes
• Process-driven and systematic mindset
• Experience with ITIL and change management processes
• Excellent documentation, communication, and organizational skills
• Ability to build strong relationships with Application Development teams and business sponsors
• General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
• Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
• Ability to work shifts patterns (if required)
• Knowledge of Fix Messaging protocol, including support experience
• Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
• Experience in technical onboarding of new APIs and systems
• Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
• Knowledge and expertise in high frequency trading platforms

Competencies:

• A collaborative team player, approachable, self-efficient and influences a positive work environment
• Resilient in a challenging, fast-paced environment
• Excels at building relationships, networking and influencing others
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

Job Offer

This role is offering:

• Up to £80,000 per annum
• A discretionary Bonus
• Pension, Private health care and more
• Hybrid working - 2 days on site in Central London
• 3 Interview Stages