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Form of work
SalaryWe are looking for an enthusiastic and professional Customer Support Helpdesk Officer looking to take the next step in their career, to join my client within a dedicated Customer Service team of 15 others providing customer support on a hybrid basis.
The company are in the real estate industry, they have been growing massively over the past 26 years and have over 7,000 homes in and around South Oxfordshire and offer a variety of housing types.
You would be working for an award winning, industry leading company who pride themselves on their staff and the revolutionary way they conduct their business. They believe in investing in employees and have a committed training programme and thrive in making sure they are always ahead of the competition, with great progression opportunity.
Summary of the Role:
- Provide 1st line support to customers across the UK - including telephone support, problem diagnosis and fault logging.
- Escalate more complex issues to other teams, including IT, Software Development and Manufacturing.
- Log data into the internal system.
- Request maintenance visits and liaise with the Maintenance Engineers to resolve issues.
- Bug reporting.
- Produce daily, weekly and monthly reports and update relevant documentation as required.
Skills / Experience required:
- Previous experience in a Customer Service or customer facing role.
- Good telephone manner.
- Excellent teamwork skills.
- Knowledge of using Spreadsheets and / or Databases.
Their headquarters are based in Oxford and have a tight-knit family feel, excellent progression and training opportunities and excellent benefits too.
If you are interested in this opportunity, please apply now for consideration! If you'd like some more information about the role, please contact Robbie Allen on (phone number removed) or email your CV to (url removed)
For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
