Job Title:Customer Service Analyst
Employer:Global Technology Solutions Ltd
Location: Cambridgeshire, United Kingdom
Salary:
Employment Type: Contract
Reference Number: JS-5547
Job Details:
Location – Hampton, Peterborough
Pay – £14.16 per hour, after 3 months goes up to £15.44
Contract – 3 months
Hours – 7.5 hours a day, between 07:00 and 20:30 – 2 weekends a month, get the days back in the week.
Required skills:
– Plenty of Customer service experience
– Previously required to complete calls/make bookings.
– Experience with Microsoft Word/Excel/PowerPoint/Outlook
– Speaking/typing in English to a professional level.
– Being a great problem solver – thinking proactively in order to resolve incidents as quickly and smoothly as possible.
– Educated to GCSE Level or equivalent in Maths and English
– IT certificated desirable but not essential.
Requirements:
– Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
– Proactively keeping Customers informed on incident or request status and progress.
– Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
– Adhering to Incident management procedures.
– Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
– Keeping up to date with the current standard procedures.
– Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
– Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager
– Escalate potential problem issues with Problem and Incident Management.
– Contributing to team meetings.
If you think you’re suitable for the role, apply now!
In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information
Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
NOTE TO JOB SEEKERS
Apply for this Customer Service Analyst job vacancy via Bubble Jobs today. You can find other jobs like this Customer Service Analyst job vacancy in Cambridgeshire with our simple job search feature. As well as advertising vacancies like this Customer Service Analyst job vacancy, Bubble Jobs specialises in advertising web jobs, digital jobs, tech jobs and other specialist jobs for a wide range of employers and recruiters. If you’re looking for career advice or job searching tips, then make sure you check out our blog which is updated regularly with useful advice and resources. Don’t forget to follow us on Twitter to get the latest job updates and addition career related news and posts. Thanks for using Bubble Jobs and good luck with your job search.