AddressJob Title: First Line Support Analyst
Hours: 35
Location: Croydon (hybrid after six months probation)
Salary: £23,000
United Response offer an excellent benefits package that includes:
- 25 days paid annual leave (plus 8 bank holidays, pro rata for part time), which increases after 3 and 5 years’ service
- Pension Contribution
- The opportunity to be part of our UR Stars Recognition Scheme
- Access to free occupational health, physiotherapy, counselling and advice services
- Fully paid training and access to nationally recognised qualifications
- Travel to work scheme (season ticket loan)
- Access to an online shopping platform with discounts from over 3,500 retailers
- Refer a friend scheme
Key Purpose of the role:
The First Line Support Analyst will be responsible for the day to day support of our staff within a support function consisting of several layers of technical expertise within a 3500+ user base in a top 100 Learning Disability Provider. Under the current circumstances the role will be mainly remote however when normality resumes, they will be expected to attend HQ Regularly.
Essential Criteria:
- Windows 10 support experience
- Office suite (Outlook,Word etc) support experience
- Basic Understanding of networking (TCP/IP)
- Knowledge of Active Directory and user administration
- Knowledge of Office 365
- Awareness of data security principles and process
- Awareness of ITIL processes
Skills, Knowledge and Abilities
- Deliver the service within the defined service levels
- Prioritise calls according to the defined priorities
Who we are:
United Response is a leading national charity. We have a great team of people who are passionate about providing care and support. This role will see you providing support to people in their own homes. Our support staff champion the rights of the people we support to live, work, socialise and participate in the community, free of discrimination and unnecessary boundaries. In our work we aim to be creative, strong, honest, responsive and united.
United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with disabilities. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. If you are interested in applying for employment with United Response and are in need of support to navigate our website or to complete your application please send an email with your request to recruitment@unitedresponse.org.uk
This position is subject to a DBS Check, the cost to be met by United Response. We reserve the right to close this vacancy early.
