Customer Service and Logistics Manager

Customer Service and Logistics Manager - Southampton - 45,000- 50,000 - Full time hours - Onsite

Join the team in Southampton for an exhilarating opportunity as a Customer Service and Logistics Manager. With a competitive salary range of 45,000- 50,000 and full-time onsite hours, you'll spearhead the logistics operations with precision and expertise. As a seasoned leader, you'll oversee support staff, optimise productivity, and exceed SLAs. Bring your passion for detail and commitment to excellence as you embark on a journey of success together.

Customer Service and Logistics Manager duties include:

• Responsible for all incoming and outgoing luxury goods
• Overseeing the Customer Service Administration Team
• Take responsibility for reporting on and meeting departmental KPIs by utilising and adapting internal reporting tools to provide regular and accurate information to relevant stakeholders.
• Responsible for internal import and export processes and documentation, including distributing sales accessories and materials to the EU, whilst in compliance.
• Ensuring data standards are upheld in relevant systems such as SAP.
• Establish robust supply/stock management of branded materials consistent with service volumes.
• Ensure all relevant Health & Safety standards are adhered to, championing safety at work.
• Champion continuous development of the department by leading and facilitating ongoing continuous improvement initiatives.
• Optimise productivity through effective planning and people management.
• Monitor courier performance and manage external logistics relationships
• Conduct root cause analysis of quality issues and implement corrective actions.
• Stay updated on industry developments and contribute ideas to enhance departmental operations.
• Act as the primary point of contact for internal and external stakeholders, serving as a subject matter expert for the department and wider business.
• Coach and mentor employees to ensure their professional growth and success.
• Ensure efficient and timely completion of all people-related activities, such as performance reviews, recruitment, and disciplinaries.

Skills and experience

• Excellent communication skills, both written and verbal, with the ability to effectively communicate at all levels.
• Experience in people management, including coaching and development.
• Previous experience in Logistics/Warehouse Manager role.
• Good knowledge and understanding of customs import/export regulations.
• Good data analysis skills, with advanced proficiency in Excel for data manipulation and reporting purposes.
• Proficient in process mapping and process improvement methodologies

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.