Customer Service Assistant

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

About us
The Wool Factory is a rapidly growing business in the arts & crafts retail sector mainly focusing on retail of knitting wool/yarn, fabrics & sewing products online and in store. We have a huge passion for craft and aim to be the leading store in the UK for our chosen craft ranges.

Responsibilities:
- Communicate with customers via phone, email, social media and live chat to provide assistance and resolve issues
- Enter customer information and inquiries accurately into the database
- Utilize upselling techniques to promote additional products or services
- Maintain a professional and friendly demeanor while interacting with customers
- Follow company guidelines and phone etiquette standards to ensure high-quality service
- Analyze customer needs and provide appropriate solutions or recommendations

Other duties: We are currently a relatively small team and you may be required to carry out other daily tasks as required such as, but not limited to: picking and packing of orders, taking in deliveries, stock movement and product listing.

What we are looking for:

Someone who:

• Always works hard and always turns up.
• Excellent communication skills, both verbal and written
• Creative & passionate with a dedication for excellent Customer Service/satisfaction.
• Has good computer knowledge and a keen eye for detail.
• Fluency in English
• Has a huge appetite for learning and improvement
• Strong phone etiquette and Customer Service skills
• Enthusiastic and friendly
• Ability to upsell products or services effectively
• Ability to analyze customer inquiries and provide appropriate solutions
• Strives for results and is always cheerful in the face of setbacks and obstacles.
• Is a craft orientated person with a good knowledge of our specific crafts, specifically knitting & crochet.

Some experience in a prior Customer Service role and good computer knowledge would be advantageous.

Hours: Monday to Friday 9am - 12pm

Join our team as a Customer Service Representative and enjoy a rewarding career where you can make a difference in the lives of our valued customers. Apply now!

Job Types: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 15 per week

Benefits:

• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 21/05/2024
Reference ID: TWF-CA-001
Expected start date: 03/06/2024