Address
Form of work
SalaryCustomer Service Retail Banking
Mid Kent
GBP20,000 - GBP22,000 DOE
Monday to Friday from 9am 5pm & 2 Saturday s a month 9am 12:30pm
Drivers only due to the nature of the role
(Please note the hours for the position total 35 on a weekly basis; therefore, for Saturday s worked, you will receive time back in lieu i.e., a day off during the week).
We are looking for an experienced front facing Customer Services Advisor on behalf of our well-established Financial Services client based in Mid Kent on a permanent basis.
The ideal candidate will have previous experience working in a customer facing retailrole, ideally banking. The role will involve travelling to different branches across Kent for sick cover when required.
Duties include:
- Speaking to and assisting customers with queries
- Maintain and build relationships with customers, both new and existing
- Ensuring a customer centric approach always
- Work to the required SLA s and have an in-depth understanding of internal procedures
- Demonstrate brilliant communication skills both face to face and over the phone
- Adhere to all bank legislation's, policy, and procedures
- Process all transactions accurately
- Cash handling
- Update the internal systems with customer account details
- Contribute to the overall team performance by reaching KPI s
The successful candidate will have/be:
- Previous face to face Customer Service experience
- Comfortable handing large amounts of money
- A desire to progress and build a career
- Able to deal with complex situations with tact and diplomacy
- Knowledge of Microsoft Word & Excel (basic)
- A strong communicator
- GSCE (or equivalent) qualifications in Maths & English
- Full UK driving license due to the nature of the role
This is an exciting opportunity to work for an established company where there are a multitude of career paths available!
If you feel you meet the above criteria, please apply online NOW for immediate consideration.
This role is being handled by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment.
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